Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Personal Information

• Email address and name for account creation and communication
• Payment information processed securely through Stripe
• Profile information including industry, use case, and experience level (optional)
• Device information for license management and 2-device support

Usage Data

• Application usage statistics and feature utilization
• Performance metrics and time-saving calculations
• Error logs and crash reports for troubleshooting
• License verification requests and device activity

Technical Information

• Device hardware identifiers for license enforcement
• IP address for security and fraud prevention
• Browser and device information for website optimization

2. How We Use Your Information

• Provide, maintain, and improve Framebatch software and services
• Process payments and manage your subscription
• Verify license validity and prevent unauthorized use
• Send important updates, announcements, and support communications
• Analyze usage patterns to improve features and performance
• Provide customer support and respond to inquiries
• Ensure security and prevent fraud or abuse
• Operate advertising campaigns and measure their effectiveness (see Section 8 for how we use your data for advertising audiences)

3. Information Sharing

We do not sell, rent, or otherwise share your personal information with third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party services (such as Stripe for payments and Supabase for data storage) that help us operate our business
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• Consent: We may share information with your explicit consent
• Advertising Platforms: We may share hashed (cryptographically obscured) versions of your email address with advertising platforms such as Meta and Google. See Section 8 for full details and opt-out options.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication measures
• Secure data centers and infrastructure

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account information is retained while your account is active
• Payment information is retained as required for tax and legal purposes
• Usage data and logs are typically retained for up to 2 years
• Some information may be retained longer if required by law

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability for information you have provided
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Analytics

We use cookies and similar technologies to improve your experience on our website and analyze usage patterns. This includes:

• Essential cookies for website functionality
• Analytics cookies to understand how our website is used
• Performance cookies to optimize website performance

You can control cookie settings through your browser preferences.

8. Advertising and Marketing Audiences

We may share hashed (cryptographically obscured) versions of your email address with third-party advertising platforms, including Meta (Facebook and Instagram) and Google, for the following purposes:

• To create custom audiences so we can show you Framebatch updates and offers
• To build "lookalike" or "similar" audience segments so we can reach new prospective users who resemble our existing customers
• To measure the effectiveness of our advertising campaigns

These platforms receive only a hashed (one-way encrypted) version of your email — they cannot reverse it or read your actual email address. The hashed value is used only to find an existing match on their platform; if there is no match, the data is discarded.

Legal basis (for users in the European Economic Area, the United Kingdom, and other regions with applicable data protection laws): We rely on our legitimate interest in operating and growing our business, balanced against your privacy rights.

Your choices: You may opt out of this use at any time by emailing us at support@framebatch.com. We will exclude your email address from future advertising audience uploads within a reasonable timeframe.

9. Children's Privacy

Framebatch is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such updates constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@framebatch.com